Terms & Conditions

Introduction: R SAY mobile app gives the user the opportunity to give opinion on the businesses, their products and services; political and social issues and trends etc. R SAY users can create their profile.

 
Your views and opinions are valuable to the organisations, many decisions will be made, based upon the feedback you provide. Therefore, in return for your time and effort R SAY will reward you with the free participation in a lucky draw after every survey question you submit.
As a user of R SAY app we will send you survey question which covers a wide variety of topics, ranging from technology, food and beverages and travel, through to social issues both local and national/ international that affect you on a daily basis and the frequency of the survey questions can be weekly, fortnightly or monthly as decided by the R SAY team. This variety keeps it interesting for you but also broadens the scope of your influence as your opinion will help organisations shape their future product, service and policy offerings. Influence the world around you while being rewarded with prizes for your time – we can’t say fairer than that.
Your opinions, thoughts and feedback are strictly protected by our usership of R SAY. We take your privacy very seriously, please read it carefully.
 
Privacy Policy
 - Usership Terms & Conditions.
This Privacy Policy forms the terms and conditions of usership.

Introduction
R SAY (owned and managed by Gravity77 Pty Ltd) respects and upholds your rights.
This Privacy Policy for R SAY lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.
What personal information about you does R SAY survey collect and hold?
The information R SAY app collects will include name, email, DOB, location detection by Google and to become a user, we ask that you fill out a registration form in your profile that gathers some other personal and general user information. The information we gather could be used for matching you with the appropriate survey poll. We ask you provide correct details so we can send any prize or rewards owed.
When providing personal information, you do not have the option of remaining anonymous or use a pseudonym to be identified by as in certain circumstances, such as where the survey data itself may potentially allow for identification, and the personal information will be needed to make user profile. Once you have registered on our mobile app (IOS and android) you will be considered an online mobile app R SAY user. This means that we will contact you via app notification and emails from time to time to participate in surveys.
Depending on the nature of the survey we conduct, we may also collect sensitive information from you, including info on racial origin, political opinions, religious beliefs, usership or trade unions, sexual preferences and health information. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the survey we conduct. In most cases any sensitive information collected in our surveys will be in aggregate form that will not personally identify you.
We take reasonable steps to ensure that the information collected is accurate, up to date and complete for our survey requirements. Users have the option to access and update their own personal information in their profile or email us to assist.
How does R SAY Surveys collect and hold your personal information?
R SAY app will generally collect your personal information directly from you in the course of you participating in our survey questions. This information will usually include but is not limited to contact name & email address, DOB, gender and address.
What are the purposes for which R SAY app uses, handles and discloses your personal information?
We will only use and disclose your personal information for the purpose of conducting our survey for providing the data to the relevant third parties for their market research and trend analysis and in accordance with the R SAY Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you decide not to participate in our survey question contest, we will re-contact you for the next survey question via app notification
Who will R SAY app disclose your personal information to?
R SAY app will not disclose any personally identifiable information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you. We will not disclose any personal information or personally identifiable survey data information to a third party for a purpose other than conducting our survey poll unless we have your expressed prior consent.
In the course of conducting our survey poll we may rely on third party service providers to host or store the data we collect. We will also take reasonable steps to ensure any service providers (and their employees and contractors) comply with the Privacy Act and this Privacy Policy and/or are subject to similar privacy laws.
Openness
You have the right to request access to any personal information we hold about you. You can request this information by contacting the Customer Service Officer at contact@rsay.com. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (e.g., emailing or mailing it to you.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints
If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, the APPs or the Code, then we ask that you contact us immediately using the following contact details:
contact@rsay.com
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response.
 
R SAY Mobile app (IOS and android)
When logging in the R SAY app, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
the user's server address - to consider the users who use the app regularly and tailor the app to their interests and requirements;
the date and time of the visit to the app - this is important for identifying the app’s busy times and ensuring maintenance on the site is conducted outside these periods;
profile accessed and pictures uploaded in the personal album - this indicates to R SAY which icons are most important to users and also helps identify important information that may be difficult to find; picture uploading in the profile will be allowed and approved if it is has inappropriate content in any form or pornography or promotes any anti law activities
duration of the visit - this indicates to us how interesting and informative the R SAY app is to users

R SAY & Cookies
A cookie is a piece of information that a mobile app sends to your mobile when you access information at that app. RSAY may use both session and tracking cookies Upon closing your app the session cookie set by this app is destroyed and no Personal Information is maintained which might identify you should you visit our app at a later date. We also use cookies and anonymous identifiers, when you interact online such as advertising services that may appear on other sites. 
Please note, no personal identified information is used in the creation of segments or matched back to cookie information collected. (including PII related to the user's mobile phone device). Our cookies have no sensitive segments or segments targeted at children under 13 years of age. Our cookies have no packet sniffing in the collection of behavioural data. 
We will not associate cookies, web beacons, or other tracking mechanisms with personally- identifiable information (PII) for any purpose or with precise user location for behaviour targeting without your consent and have knowingly and expressly opted in. (For purposes of this document, PII and precise user location does not include IP addresses.)
RSAY does not use locally shared object (LSO) technologies (including but not limited to flash cookies, browser helper objects, or HTML5 local Storage)
R SAY does not use collected data from cookies for re-targeting, interest category categorization, or syndication to other parties
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. Please note we do not combine personal information you have provided at registration with information collected in our cookies. 
Opting out of cookies: We understand our users have different privacy concerns and you may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us.
However, it’s important to remember our services may not function properly if your cookies are disabled and as a result it will limit the survey participation we can offer. Accepting this privacy policy is taken as accepting the use of these cookies.
 
Security of Information
R SAY will take reasonable steps to protect your personally identifiable information as you transmit your information from your mobile phone to our app and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
We are committed to ensuring your information is secure. We've put in place suitable physical, electronic and managerial procedures to reasonably secure any information collected from you from misuse, interference or loss, and in order to prevent unauthorised access, modification or disclosure to that information.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from the R SAY may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Participation in survey question
Participation in our surveys contest is voluntary and free. If you do not wish to take part in any future surveys from RSAY, simply do not answer the question for the survey poll in the Your opinion icon of the RS AY app.
Miscellaneous
In this policy "personal information" has the same meaning as under the Privacy Act. This policy is effective from 07-December-2022. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on RSAY in any way. From time to time we may regard it as necessary or desirable to act outside the policy.

Important Note to users:
R SAY users agree to abide by the following terms of usership:
R SAY users, after downloading the app will be asked to agree to the Terms and Conditions and Privacy Policy of this app and once the user agrees to it, the user will not be asked to agree to the terms and conditions each time the user participates in the survey question polls. It is the responsibility of the user to make sure that the user regularly reads the updated T&C and Privacy policy of the R SAY app.
R SAY users have to read & agree to Privacy policy and Incentive/Prize policy otherwise will not be allowed to create an account with the app
R SAY users can use only one mobile phone number and email address/mailing address and same user should never sign-up for more than one R SAY account.
RSAY usership is not limited to one account per household/family. All family members in one household can have independent R SAY account using their mobile phone numbers.
R SAY users must always provide details that are truthful and accurate and must never intentionally provide misleading or false information.
R SAY users agree to take a considered approach, not rush through surveys and not provide misleading or false information.
R SAY users must not act fraudulently in attempt to gain survey prizes
R SAY users agree that once the survey is completed & information collected from the survey data in an aggregate form can be shared or distributed with third parties for their marketing research analysis
R SAY users may be removed from the panel if they breach usership terms and conditions or they indulge in any indecent chat, abusive/violent language, promoting any anti law activities or pornographic content etc.
R SAY users can also be removed from the usership if they post pornographic pictures or anti law content in their profile picture or status
R SAY users will be sent a notification on their app if they win and subsequently an email confirmation will be sent as well. The user has to fill the details requested in the email including their home address and send that email back to R SAY team at contact@rsay.com. If no email with their details is sent to R SAY, no prizes will be sent to the user
R SAY user has to ensure to provide the correct address in order to receive the prizes from the draw if the user is a winner. Under any circumstance if the address provided is incorrect R SAY claims no responsibility for the user not receiving the prize
R SAY user will have to provide their photo ID such as passport/drivers licence, when the parcel is mailed to the address and only the user can claim the prize. If the user is not available, the courier company will make three attempts to deliver the prize and if the attempts are unsuccessful the user will not be eligible to claim the prize anymore unless the R SAY team agrees to it.
Photos of the prizes shown in the app are for illustration purposes only, they can differ in colour and models and maybe different in reality.
Users have to ensure that they provide their correct information while they make their profile such as their name, gender and DOB, if this information is not correct and the users wins a prize, no prize will be given if the information is inaccurate. Only user can claim the prize.
Prizes are not redeemable for cash.
R SAY will decide to post the opinion poll question to the users of a specific age, gender, location etc. based on the target market.
 
Incentive Policy
The R SAY incentive/prize program is owned by Gravity77 Pty Ltd. If you register as a user on the R SAY app you agree to be bound by this incentive/prize policy.

Survey Participation and winning prizes
R SAY users will be sent app notifications for invitations to participate in survey. Participation in any app-initiated survey is voluntary and free. For every survey you participate in, you will receive a chance to participate in the free lucky draw and the user will be issued a ticket number and the auto generated system will randomly pick the users as the winners for the designated draw number, date and time. The value of the rewards the winner will receive will vary from question to question and the number of users participating in the survey poll at the time. For each survey question posted, the prize icon in the app will include the information on all the prizes being offered for that particular draw and its details.
Users will not receive participation in the lucky draw to win any prizes if they start a survey but fail to submit it. At the end of a survey you will be randomly issued a ticket number for the lucky draw. Users must enter their correct address details to receive their prizes. R SAY will not be responsible for any delay in the delivery of prizes due to incorrect address details provided by the user.
We ask you keep a copy of the email sent by R SAY team advising the user if he/she has won the prize, handy so you can be delivered the prizes owed to you. R SAY is not responsible for users who enter incorrect address details and are not subsequently awarded their prizes if they win in the draw.
Prizes will be awarded within three weeks after the lucky draw is drawn. To view the prizes please click on the prize icon and to view if you have won just click on the lucky draw icon and then click on view winners. You can also see last week or month winners by the draw numbers and dates on the R SAY website.
Users are responsible for notifying R SAY if they believe prizes have not been properly awarded to them. If R SAY is aware of any errors or technical problems that have denied you from participating in the survey question we might contact you to get the details of the error if any however R SAY will not be responsible for any internet failure, technical errors or app crash during contest which might disadvantage any user from participating in the survey poll and further in the lucky draw. Prizes cannot be transferred to other persons or users.
 
Note: The prizes displayed on the app are for reference and illustration purpose only. R SAY acknowledges that the promotion in the form of prizes  displayed on the app are in no way sponsored by Apple or endorsed or administered by, or associated with any of the brands displayed in the photos of the prizes.
 
Claiming your prizes
Any prizes given to you in the form of Gift Cards and movie tickets will be posted to you and will be received by you within 28 days of redemption. R SAY will usually send you an email asking you to verify your address details.
Other prizes will be mailed to the user at the provided address, by a reliable courier company contracted by R SAY and the user has to ensure to provide their photo ID such as drivers licence/passport, at the time of receiving the parcel and the parcel will only be delivered to the user who is the winner. No family member/friend/agent can claim the prize on behalf of the user. Courier company will make three attempts to deliver the parcel prize and if the attempts are unsuccessful the user will not be eligible to claim the prize anymore unless the R SAY team agrees to it.

Survey completion and fraudulent activity
When answering the survey question, we expect the users to answer surveys honestly and not answer without consideration to responses. We may do data checks to determine any issues with survey completion and valid prizes. User may be forcibly removed if we detect fraudulent behaviour.

Prizes & termination of your account with R SAY app
If you no longer wish to be a user of the RSAY app simply delete your account. Users who delete their account with the R SAY app will not be contacted by R SAY in relation to any prizes they have not claimed. Deleting the R SAY account will result in cancellation of all the prizes but it is the responsibility of the user to contact us in regard to claiming their prize if they have won in the lucky draw. Standard policies of redeeming your prizes apply.

R SAY account and fraudulent activity

R SAY app account is limited to one account per person via registering through their mobile number. R SAY usership is not limited to one account per household. All family members in one household can have independent RSAY account using their mobile phone numbers and personal details
R SAY conducts regular data checks that may include reviews on data quality, survey completion time, users with multiple accounts and inappropriate fraudulent activity. Users may be forcibly removed if we detect fraudulent behaviour.

We may change this Notice
R SAY may, from time to time, review and update this incentive/prize policy to take account of new laws and technology and changes to company operations. Please visit the terms and conditions and privacy policy periodically, to check for updates. Your continued participation in our survey questions after the effective date of any changes will constitute your acceptance of all of the changes.
 
Gravity77 PTY LTD
ONLINE PRIZE DRAW
TERMS & CONDITIONS OF ENTRY
Method of Entry:

Users will be invited via notification on their phone to participate in our current survey question and then the user needs to answer the relevant survey question to be able to participate in the free lucky draw prize. Prizes will vary from each survey question posted and users will be informed of the draw number date and time of the lucky draw and the prizes they could win after completing each survey question, prior to commencement, via the icons Lucky Draw and Prizes in the R SAY app. Users will have one entry only per every lucky draw.
The prize draw will be drawn electronically using an approved random number generating system. The winners will be notified within a few minutes of the draw on the app via the lucky draw icon and view winners sub icon on the app.
In accordance with Gravity77 Pty Ltd privacy principles only the names of prize winners will be published.

 

Terms & Rules to participate in Survey and Lucky Draw

Note: There is no entry fee and no purchase are necessary to enter or win a R SAY Lucky Draw

                                                      

1. Eligibility: This Survey Question and Lucky Draw is open only to those who download and sign up at R SAY mobile app and who are sixteen (16) years or older as of the date of entry. Note: Users under the age of sixteen (16) years old must seek parental and/ or guardian consent before participating in the R SAY survey and lucky draw.

The Campaign is only open to legal residents of their relevant country and is void where prohibited by law. Employees of R SAY its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Campaign. The Campaign is subject to all applicable federal, state, and local laws and regulations. Void where prohibited. This is entirely the user’s responsibility to check his/her local laws/ jurisdiction for this kind of sweepstakes, lucky draw, giveaway, surveys, opinion polls etc.

 

2. Agreement to Rules: By participating, (“You”) agree to be fully unconditionally bound by these Rules, and You represent and warrant that You meet the eligibility requirements. In addition, you agree to accept the decisions of R SAY as final and binding as it relates to the content of this Campaign.

 

3. Campaign Period: Entries will be accepted online starting on [start date, time, and time zone] and ending [end date, time, and time zone]. All online entries must be received by [end date, time, and time zone].

 

4. How to Enter: The Campaign only be participated in via an entry ticket which can be attained by submitting the online survey question provided at R SAY mobile application. The entrant must fulfil all survey question requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of R SAY mobile application. Optional verbiage to include: You may enter only once. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of R SAY mobile application. R SAY accepts no responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by R SAY.

 

5. Prizes: The Winner(s) of the Lucky Draw (the “Winner”) will receive prizes [list prizes on prize section]. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by R SAY mobile application. No cash or other prize substitution shall be permitted except at R SAY discretion. The prize is non-transferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted. R SAY retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available. Acceptance of prize constitutes permission for R SAY to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

6. Odds: The odds of winning depend on the number of eligible entries received.

7. Winner Selection and Notification: Winner will be selected by a random app generated draw (integrated system) under the supervision of R SAY team. Winner/ winners will be chosen from a random draw of entries received in accordance with these Terms and Conditions.  The draw will be performed by a random R SAY application process. Winner will be notified by R SAY team via email or phone within five (5) days following selection of Winner. Lucky draw results will be displayed on R SAY mobile app and www.RSAYapp.com websiteUsers can also see the winners of the latest draw on R SAY application. R SAY shall have no liability for Winner’s failure to receive notices due to spam, junk e-mail or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within 20 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited, and an alternate Winner selected. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all federal, state, and local laws and regulations. This is entirely the user’s responsibility to check his/her local laws/ jurisdiction for this kind of sweepstakes, lucky draw, giveaway, opinion polls, surveys etc. Any violation of these official rules by winner (At R SAY’s sole discretion) will result in winner’s disqualification as winner of the lucky draw of the campaign, and all privileges as winner will be immediately terminated.

 

8. Rights Granted by You: By entering this content (e.g., photos, age, gender, email, phone number, location, video, text, etc.), You understand and agree that RSAY, anyone acting on behalf of R SAY, and R SAY’s licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, age, gender, email, location, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes. without any further compensation, notice, review, or consent. Optional verbiage for Contests: By entering this content, you represent and warrant that your entry is an original work of authorship and does not violate any third party’s proprietary or intellectual property rights. If your entry infringes upon the intellectual property right of another, you will be disqualified at the sole discretion of R SAY. If the content of your entry is claimed to constitute infringement of any proprietary or intellectual proprietary rights of any third party, you shall, at your sole expense, defend or settle against such claims. You shall indemnify, defend, and hold harmless R SAY from and against any suit, proceeding, claims, liability, loss, damage, costs or expense, which R SAY may incur, suffer, or be required to pay arising out of such infringement or suspected infringement of any third party’s right.

 

9. Terms & Conditions: R SAY reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Campaign of Survey Question and Lucky Draw should virus, bug, non-authorized human intervention, fraud, or other cause beyond R SAY’s control corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. R SAY reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Survey Campaign and Lucky Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of R SAY in all matters under its control is final and binding and no correspondence will be entered into. In such case, R SAY may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by R SAY or can totally cancel the lucky draw without any prior notice. R SAY reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Lucky Draw or any other functionality of R SAY application or website or violates these Terms & Conditions. R SAY has the right, in its sole discretion, to maintain the integrity of the survey question, lucky draw and all other features of the app, to void votes for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; phone numbers, emails or any other way of multiple entries from the same computer, mobile phone in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any mobile application or website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such attempt be made, R SAY reserves the right to seek damages to the fullest extent permitted by law. R SAY shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

 

10. Limitation of Liability: By entering, You agree to release and hold harmless R SAY and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.

 

11. Disputes: This Survey Question and Lucky Draw is governed by the laws of New South Wales, Australia, without respect to conflict of law doctrines. As a condition of participating in this Campaign, participant agrees that any and all disputes that cannot be resolved between the parties and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in your state/province jurisdiction. Further, in any such dispute, under no circumstances shall participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Campaign). Participant further waives all rights to have damages multiplied or increased.

 

12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the RSAY website. To read the Privacy Policy, [privacy policy URL] click here.

 

13. Winners List: Users can see the winners of the latest draw on R SAY application and website www.RSAYapp.com.



14 Publicity:  If you have won, you may be asked to participate in publicity. By accepting the prize, you grant RSAY the right to use your name, age, gender, likeness, home town, biographical information and the fact that you have won a prize for any lawful purpose, without obtaining further permission or compensation, except where prohibited by law.



15. Sponsor: The Sponsor of the Campaign is R SAY (Gravity77 Pty Ltd) Australia, NSW 2678

ADDITIONAL TERMS FOR USERS OF APPLE DEVICES

You acknowledge and agree that these Terms are solely between you and R SAY. Apple is not involved, nor does it sponsor the RSAY Official Lucky Draw or any of its features and bears no responsibility of any type.

16. LAST UPDATE: These Rules have been last updated on: 4th December 2022